your online resource for making the most out of your stay with us.

No need to make a trip to the office. Make a rent payment from the comfort of your home.

pay rent

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Refunds for payments made inadvertently are available upon request.

Need Something Fixed?


Emergency Maintenance Requests


The following are examples of emergencies where the on-call maintenance staff should be contacted:


  1. No heat or air conditioning when apartment temperature is below 60° or above 80°
  2. Loss of electricity
  3. Overflowing toilet or sink
  4. Stopped toilet or sink (if only one is available)
  5. Water problems (severe plumbing or ceiling leaks)
  6. Refrigerator malfunction
  7. No hot water
  8. Any unsecured entry or window
  9. Smell of natural gas
  10. Fire or electrical sparks


Please use your best judgment. If your request fits the emergency criteria, call 515-290-3405 immediately.

non-Emergency Maintenance Requests


If your request does not fit the emergency criteria, please use the following submission form:

maintenance request



  • Regularly clear lint from the dryer vent to prevent issues.
  • Maintain proper load sizes – overloading the washer or dryer can cause damage to the machine.
  • Reduce condensation during the winter months by keeping blinds open and ensuring proper air flow within the unit.
  • Make sure windows are completely closed and properly locked.
  • Throughout the duration of the lease, changing batteries and light bulbs is the responsibility of the tenant(s).

Campus Center

Before remodel

after remodel

Stop in to see our new Campus Center at
2540 Lincoln Way (by U.S. Bank). Access to
this facility is complimentary for all
West End Living residents.



Lounge areas with couches, chairs, and flat screen TVs

Study spaces with access to TV monitors

Free beverages

Free Wi-Fi


campus center Hours

Monday - Thursday 9am - 6pm

Friday 9am - 4pm

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