Log into Rent Cafe to pay rent, check your balance, or submit a maintenance request.
If you need additional assistance, please call Rent Cafe Customer Support at 855-736-8223.
EMERGENCY MAINTENANCE REQUESTS
The following are examples of emergencies where the
on-call maintenance staff should be contacted:
​
-
No heat or air conditioning when apartment temperature is below 60° or above 80°.
-
Loss of electricity.
-
Overflowing toilet or sink.
-
Stopped toilet or sink (if only one is available).
-
Water problems (severe plumbing or ceiling leaks).
-
Refrigerator malfunction.
-
No hot water.
-
Any unsecured entry or window.
-
Electrical sparks.
​​
Please use your best judgment. If your request fits the emergency criteria, call 515.290.3405 immediately.
Note: Scheduled appointments will not be made: non-emergency maintenance requests will be addressed in the order they are received.
HELPFUL REMINDERS
-
Regularly clear lint from the dryer vent to prevent issues.
-
Maintain proper load sizes - overloading the washer or dryer can cause damage to the machine.
-
Never shut off furnace in the winter.
-
Thermostat must be set at 60° or above in the winter, and 80° or below in the summer.
-
Reduce condensation during winter months by keeping blinds open to ensure proper airflow within the unit.
-
Make sure windows are completely closed and properly locked.